Caregiving relatives take on a great deal of responsibility. To support them in their challenges and guide them through the complex support options available, there are various non-profit and for-profit counseling and orientation services. Below, we have listed a selection of free contact points for you:
On-site counseling
Local nursing care counseling services provided by nursing care insurance funds and municipal nursing care counseling centers are available to you. In addition to individual counseling, you can obtain all application forms and specific assistance in the context of care needs (e.g., questions about outpatient or inpatient assistance, aids, financial issues, etc.).
You can find suitable contact points in the database of the Care Guide NRW:
https://www.pflegewegweiser-nrw.de/
Telephone advice
Experts from the Federal Ministry for Family Affairs' nationwide care hotline are available to provide telephone advice on all aspects of organizing care. The care hotline can be reached Monday through Thursday between 9 a.m. and 4 p.m. at 030 20179131 and by email at . Further information on the advice service can be found here:
https://www.wege-zur-pflege.de/start
In addition, the free hotline of the Care Guide NRW is available Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 1 p.m. and Thursday from 9 a.m. to 5 p.m. at 0800 4040 044.