Very good quality of care and support is a clear competitive advantage for social institutions. Organizational development and quality management, as sophisticated management tools, make a significant contribution to scoring points in this respect with clients and payers. In order to be able to professionally develop and implement appropriate strategies and measures, managers with the appropriate specialized knowledge are indispensable.
The continuing education imparts selected competences from the areas of organizational development and quality management, which are necessary for facility managers and the management level of social institutions, on the basis of current problems. Central topics are complaint and interface management, error culture and tensions between social and economic objectives.
The ONLINE format of the continuing education meets your need for flexibility: you learn from home or work. Through the individual case study "myCase", an immediate practical benefit is developed - coached by the lecturer and in exchange with professionally experienced colleagues.

Upon successful completion of the continuing education you will be able to:

• Design and establish solution approaches for current quality management problems.
• Learn from mistakes together with your employees and colleagues, recognize the need for change and successfully implement corrections.
• To design result-oriented processes for your complaint management and, above all, to communicate them.
• To understand socio-political developments and to be able to derive strategies and measures from them.
• To make sustainable decisions in the area of conflict between the social and the economic.

• Professional development and expansion of the business management qualifications required to manage social institutions.
• Increase in the quality of care and nursing by managers with the latest knowledge.
• High flexibility and facilitated integration of continuing education into professional and private life through spatially flexible online teaching education.
• Exchange with colleagues and development of a professional network.
• Immediate practical transfer through the inclusion of individual questions and projects of the employees.
• Increased motivation and retention of employees in your institution.

The continuing education programme is aimed at facility managers - e.g. in senior care and care for the disabled - who would like to update and deepen their knowledge. Also addressed are future facility managers, especially nursing service managers, who would like to embark on this career path.

The continuing education, which has an interactive seminar character, is divided into online presentations and self-learning phases. The self-learning phases are supported by multimedia materials and assignments on the Moodle learning platform. Through the individual case study "myCase" to be brought in by the participants - coached by the lecturer - a direct practical benefit for the own professional practice (e.g. the own institution) is developed.

The curriculum and further information can be found in the flyer and in the download area.

• Dates: 5 ONLINE days
• This continuing education programme is only offered in-house.
  We would be pleased to prepare an individual offer for you! On request at weiterbildung(at)hsnr.de
• Location: Zoom-Meeting

• Participation requirements: Specialists (three-year vocational training or suitable degree) with two years of relevant full-time professional experience in a management role. You will need a PC with Internet access and a headset.
• Scope (workload): 53 h, of which online presence 17 h, 2 ECTS.
• Degree: University certificate / certificate of attendance