In order to survive in the market, your company must design its business and manufacturing processes to be value-adding and productive - regardless of whether it is an SME or a large corporation. Quality management systems, for example based on DIN EN ISO 9001:2015, which are distinguished by a very high level of process orientation, help you to achieve this. A key objective of this standard is to analyze and continuously improve processes so that the process optimum can be achieved. In this course, the requirements for (business) processes are considered from the point of view of the presentation standard DIN EN ISO 9001:2015, independent of the industry.

In this seminar, you will learn and apply the necessary process management techniques for recording, evaluating and controlling processes. Building on these foundation courses, strategies for process improvement, such as CIP, 3 Mu or 5 S are dealt with. The theoretical foundation courses are supplemented by numerous case studies and the use of software, for example Minitab as evaluation and analysis software. Find out how you can use the learned techniques and tools for process optimization to solve your tasks in the company.

With successful degree of the course you will be able to:

• Align and describe processes on the basis of DIN EN ISO 9001 and define process indicators.
• Apply selected methods and techniques for successful and sustainable process management.
• Evaluate the effectiveness of processes and optimize them with regard to a defined process objective.
• To professionally introduce a company-wide process management.

• You can apply the methods you have learned to practical orientation issues for process analysis in the company.
• You make your company fit according to DIN ISO 9001:2015.
• You improve the quality of the company's performance and save costs.

Managers and employees from all branches of industry in whose area of responsibility quality management and process management issues fall or who take on process analysis and process optimization tasks.

The interactive seminar-style course offers the opportunity to address individual questions and problems of the participants. A wide range of media and intensive support via an online learning platform during the self-study and examination phases help to ensure successful learning.

The curriculum and further information can be found in the flyer and in the download area.

• Dates: Four attendance days on request at weiterbildung(at)hsnr.de
• Registration deadline: --
• Number of participants: approx. 12 persons
• Location: Krefeld South Campus

• Participation fee: 1.390 € | Alumni (5 % discount) 1.320 € | incl. catering
• Participation requirements: Completed university studies and at least one year of professional experience or completed vocational training with at least three years of professional experience.
• Extent (workload): 56 h, thereof 32 h attendance, 2 ECTS
• Degree: University certificate/certificate of attendance

Three questions for your lecturer, Prof. Markus K. Lake:

Why is continuing education on the subject of process optimization currently of interest to many professionals?
Business processes often consist of a large number of interlinked and interrelated individual processes. An essential task of process owners and all those involved in the process is to analyze processes, find optimization potential and implement it in order to sustainably improve process performance. In the course of the reorientation of the quality standard DIN EN ISO 9001:2015, the systematic process analysis, the quantitative process evaluation and the continuous further development of processes represent essential standard requirements.

What are you particularly looking forward to in this university certificate course?
I'm looking forward to working with professionally experienced participants on the topics of quality management and process management on the basis of existing regulations, e.g. DIN EN ISO 9001:2015, using practical examples and getting new impetus for my course "Quality Management".

And what can the participants look forward to?
The participants can look forward to an exciting and practical excursion into the world of quality and process management and they will get to know and apply numerous tools and techniques.

The vita of Prof. Dr.-Ing. Markus K. Lake can be found in the download area.