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Social work action concepts for coping with psychosocial problem situations with the inclusion of robotics and AI

Challenge

How can AI be used meaningfully and responsibly in teaching education and learning?


Solution

Integrating AI and social robotics into the curriculum of a seminar on action concepts in social work enables students to gain practical experience in the design of these technologies at an early stage. The goal of the seminar is to provide students with in-depth preparation for the challenges and opportunities presented by AI systems and robotics. After three runs of the seminar integrating AI and robotics into the curriculum, an interdisciplinary collaboration with students in computer science took place. A central focus was on students acquiring basic competencies in dealing with AI and understanding the informatics processes behind it. At the same time, computer science students were given an understanding of the different approaches to AI and robotics. In addition, topics such as data literacy were covered. Through this transdisciplinary collaboration of different faculties, HSNR is able to offer students a comprehensive and versatile insight into AI systems and robotics.


Benefits

Integrating AI tools and robotics into courses creates a seminar that allows for individualized learning experiences and is tailored to the specific needs of the students. The use of AI-powered systems has the added benefit of motivating students through immediate feedback and rewards. Another benefit is that through collaboration between the social work and computer science faculties, the university can offer students a comprehensive and diverse look at AI systems and robotics. This better prepares students for the demands of the workplace and gives them a broader perspective on these technologies.


Details

As part of the 4 SWS seminar "Social work action concepts incorporating robotics and AI" in the Bachelor's degree programme in social work, the humanoid robot "Furhat" was used by 30 social work students and five computer science students to simulate interactive role-playing games supported by AI. The students were given a social work action plan, which they had to work on together in groups. Based on this, they had to develop a client persona and a counselor persona. The client persona was used as a template for simulations in order to enable students to learn the respective concept of action as well as to have a guide to step into the role of professional counselors. The simulations were demonstrated in two classroom sessions. Computer scientists were temporarily involved in the planning groups and assisted with programming.

Through the use of Furhat, the students were able to develop a much greater interest in fundamental social work issues. They were more involved and were able to establish a deeper connection to the learning content.


Teaching/learning methods and/or digital media

In the seminar "Social work action concepts incorporating robotics and AI", various teaching and learning methods as well as digital media were used to provide students with an interactive and practical orientation learning experience.

  • One prominent method was the use of the humanoid robot "Furhat" to conduct interactive role plays. Students were able to simulate realistic scenarios, interact, and gain hands-on experience. This fostered their self-directed learning and ability to engage in tasks independently.

  • In addition, students worked in fixed collaborative groups. This fostered problem-based collaboration and allowed students to share ideas and work together to find solutions.

  • The use of digital media (asynchronous collaboration board) played an important role as it allowed students to learn independent of time and location. Access to online resources via Moodle allowed students to flexibly access information and research results, which promoted their flexibility and self-organization.

  • Overall, the interactive role plays with Furhat, independent programming of the robot, and use of digital media created a dynamic and engaging learning environment. The students were able to practically apply their theoretical knowledge, develop technical skills, and intensively engage with the topics of robotics and AI in social work. At the same time, their skills in self-directed learning, collaborative working, and time- and location-independent learning were fostered.

  • The portfolio method was used for the examination performance. Here, in the first part, the students were to reflect on their learning and the learning object according to Hilzensauer; in the second part, they were to write an essay on risks and opportunities of human-machine interaction in the social sector based on the competencies acquired in the seminar.


Stumbling blocks

The integration of AI into teaching education is a major challenge, as all participants have to deal with the underlying theoretical foundation courses in addition to the application issues, and sufficient time should be provided for this. AI-based systems may reflect biases and prejudices if they are based on incomplete or erroneous data. This also needs to be addressed in the collaborative groups. Self-directed learning can be problematic for students if students have little prior experience with agile working methods. Collaboration with other professions also requires lead time to accommodate different approaches.


Recommendation

  • Students should be given opportunities to acquire basic AI skills in their regular seminars. They should also be given a comprehensive and multi-perspective view of AI systems and robotics.

  • Transdisciplinary collaboration between different faculties can help prepare students for the challenges and opportunities of AI systems and robotics and equip them for the world of work.

  • Sufficient lead time should be planned.


Involved

Prof. Dr. Anne-Friederike Hübener, M.Sc., M.A.
Dr. Marc Heimann (graduate assistant)
Noemi Altendeitering (graduate assistant)
Annika Weisenburger (student assistant)
Tom Pätsch (graduate assistant)


Cooperation with FB03:

Prof. Dr. Christoph Quix
Pascal Quindeau (PhD student)


Links / Notes

Photo: Furhat Robotics
University Didactic NIU Supplement

 

Opening hours of the campus libraries

MG Library
Mönchengladbach Library

Richard-Wagner-Straße 140
41065 Mönchengladbach
Building N, 3rd and 4th floors

Opening hours
Mon–Fri: 8 am–10 pm
Mon–Fri: 8 am–6 pm with service staff

Sa 8 am–5 pm 

 

KRSüd Library
Krefeld South Library

Reinarzstraße 49
47805 Krefeld
Building G

Opening hours
Mon–Fri: 08:00–20:00
Mon–Fri: 08:00–16:00: with service staff

Sat (until 1 August): 08:00–17:00

Open Library Opening hours
No service staff
Mon–Fri: 16:00–20:00
Sat (until 1 August): 08:00–17:00

KRWest Library
Krefeld West Library

Frankenring 20,
, 47798 Krefeld,
, Building N


opening hours: Mon–Fri: 08:00–18:00: with service staff on hand

 

 

How do I use the Open Library in Krefeld South?

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Acquisition form for students

Recommended reading for students

All students at the Hochschule Niederrhein may submit a maximum of 10 acquisition requests to the library per calendar year. Where possible, the items will be acquired as e-books. You will be notified immediately once the item has been acquired. If the requested item cannot be acquired as an e-book, it will be ordered as a printed book. You will be notified as soon as the title is ready for collection. Should a acquisition request not be possible, you will be informed immediately. 
 

The following will not be acquired:

  • Items that are already available as e-books or in the latest printed edition, or that will be available again within 14 days.
  • Items from print-on-demand publishers
  • Items costing more than 150.00 euros
  • Items last published more than 10 years ago
  • Journals, individual articles or loose-leaf editions

E-book FAQ

What is the difference between the university’s e-books and privately owned e-books?
Individual licences are usually sold by publishers for specific devices; they are not purchased by the university library. The Hochschule Niederrhein’s e-books are licensed for the entire campus, meaning they can be accessed from any device within the Hochschule Niederrhein’s IP range. Remote access is facilitated via a central login procedure.

Can I also use e-books from home?
Yes. Employees and students at the Hochschule Niederrhein need their university login details to access e-books externally, for example from their home computer.
All e-books are accessible on campus via the university’s IP addresses.

Is a print edition purchased if an e-book is not available?
Yes. If a campus licence cannot be obtained, the required copy is ordered in print form.

Am I allowed to download entire e-books?
Each publisher determines the permitted uses for its titles. Copyright law governs the handling of e-books: it determines whether (parts of) the content may be downloaded, copied or printed. An e-book may only be downloaded in its entirety if the publisher provides a link for a full download (such as SpringerLink). Individual pages or chapters may be saved, copied or printed for personal use or for research purposes. E-books must not be passed on to third parties, either electronically or in printed form. If an e-book is protected by Digital Rights Management (DRM), this protection mechanism must not be circumvented. The respective terms of use of the publishers or providers must be observed.

Why can’t I always print or save all pages?
Many e-book providers, such as Springer or de Gruyter, make their e-books available online without restrictions. However, some providers use Digital Rights Management (DRM) to limit the number of pages that can be copied, printed or saved. The University Library endeavours, wherever possible, to acquire e-books without DRM. Even e-books with DRM can be read in full online.

Do I need an e-book reader?
No. All you need is a computer (desktop, laptop, tablet or smartphone) with a web browser, internet access and a PDF reader (e.g. Adobe Digital Editions, Acrobat Reader).

Does the university library also lend out e-books?
No. The e-books purchased and licensed by the university library are always available, so there is no need to borrow them. However, it may happen that an e-book for which only a single licence for simultaneous access has been purchased is currently ‘in use’ by other users. In this case, you will need to wait until the licence becomes available again.

Can all printed titles also be ordered as e-books?
The full text as a PDF, conveniently downloadable with a single click?
The full text of every book title immediately upon publication?
Unfortunately, this is not always possible, as the providers of our commercially purchased e-books use a wide variety of formats and licence terms.

How can I find out if my e-book has been purchased?
Once the electronic resource has been successfully purchased, you will receive a link to the resource you ordered.

Information on print-on-demand publishers

Publishers such as GRIN, Diplomica, FastBook Publishing, VdM and AV Akademikerverlag, amongst others, publish seminar papers and theses using the ‘print-on-demand’ process. This means that authors release their work for publication at their own request, and the publisher prints it without checking or altering it. There is no quality control in the sense of an editorial review. A paper graded 1 can be published just as easily as one graded 6. Buyers are not informed of how the paper was assessed or whether it represents the author’s own academic work or constitutes plagiarism.

As the content of the published works generally fails to meet academic standards, the library has decided not to include publications from these publishers in its collection. We ask for your understanding.

Acquisition for employees

The form for employees' acquisition can be found on the Hochschule Niederrhein intranet.

Go to the intranet

Privacy Notice

Do you have any questions? We’ve got the answers!

Whether you need a quick piece of information or assistance with a more extensive project, we’re here to help.

Please note that we do not provide medical, legal, tax or patent advice, and all information is provided without guarantee. We do not compile bibliographies. Please renew your media loans yourself via DigiBib after logging in to your library account or at the self-service return points.

 

Contact us directly:
Simply pop round to one of our service desks.

  • Mönchengladbach Campus, Building N, Mon–Fri 08:00–19:00
  • Krefeld South Campus, Building G, Mon–Fri 08:00–16:00
  • Krefeld West Campus, Building N, Mon–Fri 08:00–18:00

Please email us with your enquiry or give us a call:
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Or use our contact form just below this text.

 

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Your enquiry to the library

Auskunft Bibliothek

Loans and use

We have put together the most important information on borrowing materials and using the library for you.

Who is eligible to borrow?

  • Members of the Hochschule Niederrhein (students, staff, lecturers) can find their digital library card in the iHN university app.
  • All residents of North Rhine-Westphalia and students at german universities can submit an application for access online (see ‘Registration’ in the Index).
  • A valid library number is required to borrow items.

Loan period / Renewal

  • The standard loan period is 28 days. The maximum loan period is 140 days. The loan period can be extended as early as the day after the item is borrowed. It is extended by a maximum of 28 days. Items on reserve and interlibrary loans are excluded from renewal.
  • For semesters spent abroad or during internship semesters, as well as for theses, applications can be made for longer loan periods (see ‘Longer loan periods ’ in the A–Z guide).

Fees and late payment

The following overdue charges apply, depending on the length of the delay in returning the item or renewing the loan:

1–10 calendar days: €2.00 per item
11–20 calendar days: €5.00 per item
21–30 calendar days: €10.00 per item
31–40 calendar days: €20.00 per item
41 calendar days or more: €20.00 + €25.00 administration fee + replacement value per medium in the event of permanent loss

Bank details and bank transfer

Please make use of the bank transfer option, providing the following details:

Payee: Hochschule Niederrhein
Bank: Stadtsparkasse Mönchengladbach
Reference: Late payment fee MG/KR / User number
IBAN: DE55 31050000 000 3425451
BIC/Swift code: MGLSDE33

 

What cannot be borrowed?

  • items with yellow shelf mark labels
  • Journal volumes and issues
  • Loose-leaf editions
  • items from the course reading collections

Further information ...

… please contact

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How does the library work?

We want to improve!

If you have any suggestions, wish to highlight an urgent need for action, or are dissatisfied, please provide us with your feedback. This enables us to take your wishes and needs into account. Our aim is continuous improvement!

You can use the form below to submit your feedback. You can complete it anonymously or provide your contact details. If you would like a response to your feedback, please provide your email address. Your details will be sent in encrypted form and treated confidentially.

Your enquiry will be dealt with within 20 working days.

You are also welcome to speak to our personnel at the service desks at any time.

Your feedback

Items not listed in the Hochschule Niederrhein catalogue can be requested via interlibrary loan from other libraries and delivered to your local library.

 

Collection & Return

Interlibrary loan items can be collected and returned during the library’s opening hours. You will need your digital library card in the iHN app to do this. If you do not have a digital card, you can ask at the counter for a printed card with a barcode.
 

Pick up
Your ordered items are ready for you at our pick up station. Please ensure you keep the accompanying letter together with the item.
 

Returning items to
There are two ways to return items:

  • At the collection point: Here you can return the items yourself by scanning the accompanying letter.
  • At the counter: Please hand in the item, together with the accompanying letter, directly to personnel.

Returning items to security staff is not permitted.
 

Special case: Items for reading room use only
Some rare or valuableitems may not leave the library and can only be used on the premises. You can view these items during the following times:

  • Mönchengladbach Library: Mon–Fri 08a.m.–19p.m.
  • Krefeld South Library: Mon–Fri 08a.m.–16p.m.
  • Krefeld West Library: Mon–Fri 08a.m.–18p.m.

Ordering process

Please place your order via the Digital Library (DigiBib). The order form can be found in the “Search” menue (ILL).

For detailed information on the ordering process, please refer to the help texts in the ‘Downloads’ or ‘Info’ sections.

Available to order

As a rule, media such as books, extracts from books, journal articles, CDs, CD-ROMs, Blu-rays, DVDs and much more can be ordered.

limitations

The following items cannot be requested via the interlibrary loan service:

  • Items held in the university library’s local collection, even if they are currently on loan or on the reserve list
  • E-books, e-journals, full-text databases
  • Theses (diploma or Bachelor's theses, etc.)
  • Works available in bookshops for up to 15.00 euros
  • For conservation reasons, volumes of newspapers and journals are rarely dispatched
  • Loose-leaf editions and unbound journals (copies available)
  • Works of particular value, especially those from the 16th to the 18th centuries
  • Standards and patents
  • For items published in the current year (new publications), we recommend submitting a purchase proposal, as recent literature is in high demand and rarely available

Fees

A fee of 1.50 euros is charged for each interlibrary loan request and applies even if the requested item cannot be supplied. Multiple consecutive articles must be placed as separate orders.

Delivery

You should allow an average of 10 working days for the delivery of book orders.

For essays, you will receive an email containing a download link to a PDF file, which you can access within 30 days. In exceptional cases, paper copies will still be supplied and made available for you at your chosen collection point. Please allow an average of 5 working days for the delivery of essay orders.

Loan period

The loan period is determined by the lending library’s guidelines and may vary. Extensions are not permitted. If you have any questions regarding the loan period, please contact fernleihe(at)hs-niederrhein.de.

Fernleihe
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How does the interlibrary loan service work?

Rules for using group rooms

  • In the interests of everyone, please avoid making unnecessary noise and keep the noise level to a reasonable level, even in the coworking spaces.
  • Food and drink (apart from drinks in securely sealable bottles) are not permitted.
  • Please leave the room clean and tidy.
  • You can borrow whiteboard materials from the supply shelf under ‘Library of Things’. Please check them out using the self-check-out machine. The boxes must be returned on the same day.

Booking

  • Click on the relevant timetable for your campus on the right.
  • Log in using your university ID and the corresponding password. Enter the university ID of a second person.
  • Booking takes just two clicks. The first click selects the start time, the second click the end time. After the first click, the available booking slot of 3 hours appears in coloured boxes.
  • For bookings for the current day or the following day, the second person must complete the registration process using their university ID and corresponding password. For bookings made further in advance, the second person’s university ID is sufficient; in this case, the room is merely reserved. The second person must confirm the booking by entering their password in the booking portal no later than two days before the desired date; otherwise, the reservation will lapse.
  • You will receive a booking confirmation. Please keep this email so that you can produce it on request.
  • Bookings can be made up to one week in advance. A maximum of 3 hours per day per person can be booked. If you have several bookings in one day, there must be a break of at least 2 hours between them.
  • Your right to the booking will lapse if you do not occupy the reserved room by 15 minutes after the booked start time at the latest.

Cancellation

  • Click on ‘Login’ and log in.
  • In the booking calendar, click on the booking you wish to cancel; this booking will be displayed.
  • Cancel.
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